VAT relief explained
You may be able to buy qualifying mobility products without VAT. Eligibility depends on the person who will use the product, how it will be used and the product itself.
Who can qualify?
HMRC’s definition covers a long-term condition treated as a chronic sickness, or a physical or mental impairment with a substantial, long-term effect on everyday activities. The goods must be for the eligible person’s personal or domestic use.
Being older, or having a temporary injury, does not by itself qualify. You do not need to be registered disabled or receive disability benefits.
Two prices, no guesswork
On qualifying product pages, “with VAT relief” is the price for eligible customers. We also show the full price including 20% VAT. VAT relief removes the VAT charge; it is not a 20% discount on the VAT-inclusive price.
For example, a product priced at £1,000 with relief costs £1,200 including VAT without relief. A basket may contain both qualifying and non-qualifying items.
Buying for someone else?
A responsible person may complete a declaration on behalf of the person who will use the goods. The beneficiary must meet the eligibility rules. Contact us for charity, institutional or other purchases that need a separate assessment.
A separate declaration at checkout
At checkout, customers requesting relief complete a separate declaration with the beneficiary’s name and address, a brief description of their qualifying condition, the signatory’s name and confirmation of personal or domestic use. It is never pre-ticked or bundled into acceptance of the order terms.
We keep the signed declaration with your order, as HMRC requires. We only ask for a short description of the condition, never medical records.
Which products qualify?
Almost everything we sell qualifies: wheelchairs, powerchairs, mobility scooters and their accessories. Batteries are the exception and are always charged at the standard rate. Each product page shows both prices, so you can see what applies before you order.
Not sure about your eligibility or the product? We can help explain the process before you order.
Talk to our team